Right of withdrawal

A. Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Vostok-World24, Natalia Arms, Bansiner Straße 25, 12619 Berlin, Germany, Phone: +49 152 28195458, Email: info@vostok-world24.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions or Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 


B. Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

 

To: Vostok-World24 Natalia Arms Bansiner Straße 25 12619 Berlin Marzahn-Hellersdorf Germany Email: info@vostok-world24.com

 

I/We hereby withdraw from the contract concluded by me/us () concerning the purchase of the following goods ()/the provision of the following service ():

 



Ordered on ()/received on (): __________________________

 

Name of consumer(s): __________________________

Address of consumer(s):



Signature of consumer(s) (only if this form is notified on paper):


Date: __________________________

(*) Delete as appropriate.